baldwinbrasshardware.com
  
4 stars on 77 reviews
Site Reviews Products Questions About
Trent W. 21 days ago
Verified Purchase
Order Major Delayed - was promised items in stock
Still have not received order. Was told I would receive in 5-10 business days after ordering. It has been 15+ business days. Partial order shipped today with the rest expected in another 3 weeks. Called before order to ensure they were in stock and they clearly weren’t. Items that were in stock sat in warehouse even though they could’ve shipped last week. Was not offered any quicker shipping (told I would have to pay for expidited shipping) or offered any type of compensation for the problems. Was offered no resolution except for to wait. Will not be able to fully use my kitchen, and bathrooms at my new house due to this problem.
Helpful0