4 stars on 445 reviews
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Charlotte H. 40 days ago
Verified Purchase
Genuine Quality Customer Service
I purchased a pillow a few weeks ago that I didn’t love, after reviewing that product online (not looking to return it or trying to get my money back) Downlite surprised me by sending me a different pillow no strings attached a few days later. My husband and I were both super impressed with this customer service gesture! I still am not in love with either pillow YET but I have to say they both are more comfortable than my first night with them so maybe it’s just my neck that takes some getting used to the new alignment. Either way I will refer to this company if asked for recommendations because I believe they care about their customers and will go above and beyond to help them find the right fit!!!