Alex B. 7 days ago
Banggood 4 days ago
Dear Alex B.
First thing, thank you for bringing this matter to us. But we apologize for all the inconvenience.
It is rare for an undelivered parcel, but if not delivered, we would arrange the refund or re-sending. And it is not included the commission of the bank.
We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times:https://www.banggood.com/Search_hl71_at434
Have you received the refund? if you still not receive the refund, could you please tell us the order number here? we will try our best to help you solve this.
Thanks for your understanding and have a nice day.