4 stars on 133 reviews
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Summer B. 143 days ago
Verified Purchase
Great products, friendly staff, not good service.
TheHeadspace products are of the utmost quality - vibrant colors, nice material, well made, etc. However, I had some issues with receiving my purchase. Due to the Christmas rush, my items were delayed - which is understandable. During this time, I spoke with a customer service rep who said one of my items was waiting to be shipped from the factory. He offered to send a different item similar to the one I ordered, but I said I would wait for the original order. I made the purchase on Cyber Monday and did not receive my second item until December 22nd - which would have been fine, if I had received the item I ordered. Despite my wish to wait for the appropriate item, TheHeadspace went ahead and sent the similar version, which I did not want and did not even realize until after they had been gifted and opened (because they looked similar in the packaging). I did not return them because the giftee liked them anyway but I was very frustrated that after waiting almost a month and communicating with customer service that I would rather wait than accept a different item, I STILL did not receive the correct order.