4 stars on 4,486 reviews
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Jeffrey F. 129 days ago
Verified Purchase
Laptop replacement battery is "unauthorized".
The Customer Service has been great. However: I purchased a replacement battery for my laptop. When I installed it, it would not charge at all; I got a pop-up message that the battery was "unauthorized" and could be a safety hazard. I contacted the company's Tech Support and the only suggestion was to return the battery for a second one. I requested and submitted an RMA for an exchange. Communications were prompt and I received my second battery fairly quickly.

However, the same problem was there. So I am now requesting a refund. I have lost nearly a month now finding a new battery for my PC, and I have to absorb the shipping costs for two returns. If I could, I would rate it 2-1/2 stars because I would not call my experience "Good" or "Average".