Response from downlitebedding.com
Hello there, we are sorry to hear the pillow you purchased failed to meet your expectations. The Extra Soft Feather Pillow is made with white duck feathers, and has 36oz of fill, which is a lot for a jumbo-sized pillow. Perhaps you could try our Eddie Bauer Quilted Feather Pillow, which is an extra soft density, and contains 27oz of fill. Since this pillow contains less ounces, it should be significantly softer than your original pillow. As always, you are more than welcome to return the pillow to us for a full refund. Please contact us if we can provide any further assistance!