4 stars on 375 reviews
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Allen V. 102 days ago
Verified Purchase
Exceptional Customer Service
In my initial review, I gave the 'Hyatt' pillows 2 stars because they did not meet our expectations based on our experiences with the pillows we have used at the Hyatt chain of hotels and pillows we bought from the Hyatt retail website.

I am upgrading the rating because customer service (Mark Smith) has been topnotch: quick response, polite service, and highly satisfactory resolution.

We were planning on just keeping the pillows because we did not want run in circles with customer service. But we were pleasantly surprised. Mark reached out to us and made it very easy to return the pillows. He even arranged for pickup and they have already sent us a notification that the funds have been credited to our account. Impressive!