1 star on 9 reviews
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Tricia W. 7 days ago
Verified Purchase
Disappointed in Quality and Vendor
If I could give zero stars on this transaction I would. I placed my order for a simple soap dispenser on April 21. I never received a shipping update or any communication from Michaels Closet and Beyond until I reached out on May 2 via email. They responded two days later saying that the order was being "picked and packed" and would ship shortly. It was just now being packed? I had placed the order 2 weeks ago! Hmmm. I promptly asked that the sale be cancelled because so much time had lapsed since I placed the order. Nothing. No response. A few days later on May 7 I received an email saying that the item had shipped despite my request that the order be cancelled. I finally received the dispenser on May 11, a whopping 3 weeks after I placed my order. Unfortunately the soap dispenser is poor quality - the top doesn't fit right on the bottle and as such it sits loosely and crooked. Ordinarily I'd return it but given the hassle it took to simply receive my order I have no confidence that they'd deal with the return in an honest and expedient fashion. I'd rather cut my losses and never have to deal with them again. I would AVOID Michaels Closet and Beyond at all costs - I know I will never shop with them again.