4 stars on 13 reviews
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Ashley B. 25 days ago
Verified Purchase
Poor Customer Service
They would not assist in canceling my order less than 1 hour after it was placed. Very rude. I don't have a UPS close by and have no way to ship these back!!!! Inconvenient and poor customer service! I'll never use them again!
Response from
Firstly, we welcome your feedback as it allows us to improve customer experience. As noted on the website, our hours of operation are Monday - Friday 8 - 5. Your request for cancellation was received well after the order had been fully processed and delivered to the carrier, which resulted in a delivery on Tuesday even-though the order was placed at 7:57 pm on Sunday evening. This type of delivery speed requires a fast paced environment where we rely heavily on the customer provided information. We have requested you to reject the package but the only thing we can do is offer you a solution and it is up to the customer to act on it. We have made several attempts to contact you since and have been unsuccessful. If your concern persists kindly contact us at your earliest convenience.